Privacy and Confidentiality

Protecting the Privacy of Your Information

To provide the best care possible, we need to collect and use information about you and your family. CHEO is committed to keeping your information safe and confidential, and follows rules set out in law about collecting, using, and disclosing your information.

How We Protect Your Information

We have safeguards (i.e. security, passwords, policies) in place to make sure your information stays private. Only people who need to see your personal records are allowed to look at them.


In general, we assume you give consent to share your information with people involved in your care, and we will ask for your consent before we collect, use or share your information for any purpose other than our stated activities. You may also withhold or withdraw this consent at any time by contacting the hospital Health Records department.

How We Use Your Information

To provide care for you. Your information is used by your care providers and trainees who are part of your health care team.

To teach. Your information may be used to support our partnership with the University of Ottawa and other schools, while adequately protecting your privacy.

To conduct research and compile statistics. Researchers may use your health information while working on a study approved by the CHEO Research Ethics Board.

To improve the care we provide by conducting quality improvement and risk management activities.

To obtain payment for your treatment.

CHEO may also use or disclose your personal health information in the following ways, unless you tell us not to:

  • Share your information, in whole or in part, with outside health care providers involved in your care, which may include their access to your electronic health record.
  • Conduct patient satisfaction surveys: We care about our patient’s and want to hear from you about the quality of care and service you received. We use this information to help improve the care we will provide in the future.
  • Support fundraising activities: Our Foundation is dedicated to supporting CHEO by raising funds for research, medical education, and the improvement of patient care. We may share only your name and address with our Foundation.

Who Can Look at Your Information

We only give your information to those people who need it and have a right to it by law. The people who may see your information include:

  • You, or the person responsible for making decisions for you ,
  • Your care providers, both inside and outside the hospital.
  • CHEO is a member of eCHN (electronic Child Health Network). This program allows doctors and healthcare professionals at other eCHN member locations involved in the care of your child to have quick access to your child’s health information from CHEO. This information will help doctors and healthcare professionals in making decisions regarding the care of your child.
  • People working for a health agency, such as the Ministry of Health, if required by law.
  • Other people for whom you have given your consent, or when required by law.

Your have the right to:

  • Request access to your personal health information;
  • Request a correction to your personal information if it is incorrect;
  • Withdraw your consent for uses and disclosures indicated above by contacting us.

How To Access Your Health Information:

You can obtain a copy of, or view your health record, by contacting CHEO’s Health Record Services. They can be reached at 613-737-7600, ext. 2348.

Contact Us

If you

  • would like a copy of your health records
  • do not want to receive our satisfaction survey
  • do not want your contact information shared with the CHEO Foundation
  • wish to withdraw or place “conditions” on your consent for how your information is used or shared
  • would like more information about our information practices,

you can contact us at:

    CHEO Privacy Office
    401 Smyth Rd.
    Ottawa, Ontario K1H 8L1
    613-737-7600 ext. 3273

Contact Information for Privacy Commissioner of Ontario

If you think CHEO has violated your privacy rights, you may contact the Information/Privacy Commissioner of Ontario at 2 Bloor Street East, Suite 1400, Toronto, Ontario, M4W 1A8.

Tel: (416) 326-3333, or 1-800-387-0073